Remote Online Support
At NORAT, we provide on-call technical assistance to clients using network communication tools such as video conferencing, screen sharing, remote access software, instant messaging, and email. Our technicians or support agents can connect to, view, and control your device or computer from a remote location as if they were sitting in front of it. We diagnose and troubleshoot technical issues without being physically present at your location.
This approach eliminates the need for physical visits, which can be time-consuming and costly, and provides faster and more efficient solutions. Our remote online support helps with software installations, configuration, updates, maintenance, and hardware issues such as device connectivity, driver issues, and peripheral device malfunctions.
Our 24/7 Canada-based remote support is beneficial for businesses with remote or distributed teams and individuals who need technical support but cannot travel to a physical location to get it.
At NORAT, we’re here to help.