Reliable Onsite IT Administration and Support
Hands-On Expertise to Keep Your Systems Running Smoothly
Norat Inc. provides dedicated onsite administration and support services to ensure your IT infrastructure operates efficiently and securely. Our skilled technicians work directly at your location to handle system maintenance, troubleshooting, upgrades, and user support. With prompt, personalized service, we help minimize downtime and address issues quickly—so your business stays productive and focused.
Onsite IT Administration
Proactive, Hands‑On Support to Keep Your Systems Running Smoothly
At Norat Inc., we know that remote support can’t always replace the assurance that comes from having skilled technologists physically on site. Our Onsite IT Administration services provide dedicated, professional support within your premises—ensuring mission‑critical systems stay available, secure, and optimized.
Whether it’s daily maintenance, emergency fixes, or strategic infrastructure upgrades, our on‑site presence complements our remote, cloud, and network services to give you a full spectrum of IT support.
What We Do Onsite
Infrastructure Management
- Hardware installations and replacements
- Network cabling, rack setup, and structured wiring
- Installation of routers, switches, firewalls, access points
- Backup systems, UPS, and power redundancy checks
Routine Maintenance & System Health
- Regular health checks of servers, workstations, and network devices
- Patch management, OS updates, and firmware maintenance
- Disk, memory, and performance monitoring
- Preventive inspections and diagnostics
Routine Maintenance & System Health
- Regular health checks of servers, workstations, and network devices
- Patch management, OS updates, and firmware maintenance
- Disk, memory, and performance monitoring
- Preventive inspections and diagnostics
Infrastructure Management
- Hardware installations and replacements
- Network cabling, rack setup, and structured wiring
- Installation of routers, switches, firewalls, access points
- Backup systems, UPS, and power redundancy checks
Server & Storage Administration
- Server configuration, virtualization, and resource allocation
- SAN/NAS management and storage expansion
- Backup verification and fault response
Security & Compliance
- Physical security device installation and support
- System security posture review and updates
- Support for audits, policy compliance, and enforcement
Emergency & Break‑Fix Support
- Rapid onsite response to IT failures or performance issues
- Diagnosis, hardware replacement, system restoration
- Coordination with remote support for full-resolution
System Upgrade Planning & Execution
- Onsite evaluation of hardware and software upgrade paths
- Deployment planning with minimal disruption
- Controlled rollouts of updates and patches
Integration With Norat’s Service Portfolio
- Network Infrastructure – Cabling, switch & firewall installations, and onsite diagnostics.
- Security Services – Support for surveillance, access control, and compliance enforcement.
- Remote Online Support – Onsite visits for escalated tickets.
- Procurement & Deployment – Seamless delivery and onsite setup of purchased equipment.
Why Onsite Matters
- Faster Problem Resolution – Diagnose and resolve hardware faults quickly
- Tangible Oversight – Visual inspection and environment validation
- Security Confidence – Enforce policy and catch abnormalities in person
- Seamless Coordination – Blending onsite and remote efforts for efficiency
How We Deliver Onsite Support
- Assessment & Program Design – We start with a site audit and define your custom service plan.
- Staffing & Scheduling – Certified IT professionals are assigned and visits scheduled as needed.
- Knowledge Transfer & Documentation – Full documentation of systems, policies, and procedures.
- Performance Monitoring & Reporting – Clear reporting after each visit with proactive recommendations.
- Continuous Improvement – Ongoing optimization based on feedback and evolving needs.
Ready for Reliable Onsite IT Support?
If you’re ready to elevate your IT reliability and have peace of mind knowing your infrastructure is under watchful care, let’s talk.
For a free consultation or demo