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Acceptable Use Policy

INTERNET SERVICES ACCEPTABLE USE POLICY (AUP)

This Acceptable Use Policy specifies the actions prohibited by Norat Inc. (NORAT), and is intended to outline the Acceptable Use(s) of Internet services provided by NORAT and its affiliates. NORAT reserves the right to modify this Policy at any time, effective upon posting of the modified Policy to this URL: http://norat.com/aup/.

Violations of the NORAT Acceptable Use Policy (AUP) may result in NORAT taking such actions, including, but not limited to, temporary or permanent removal of content and the immediate suspension or termination of all or a portion of the Customer’s Services without notice.

INDIRECT OR ATTEMPTED VIOLATIONS OF THIS POLICY, AS WELL AS ACTUAL OR ATTEMPTED VIOLATIONS BY A THIRD PARTY ON BEHALF OF A CUSTOMER OR A CUSTOMER’S END USER, SHALL BE CONSIDERED VIOLATIONS OF THE POLICY BY SUCH CUSTOMER OR END USER.

GENERAL USE

NORAT’s networks and services may only be used for lawful purposes. Transmission, distribution or storage of any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws.

Customers shall at all times comply with all applicable laws and regulations of the government of CANADA and all other governmental entities governing, restricting or otherwise pertaining to the use, distribution, exporting or importing of data, technical data and/or products and services.

Customers must comply with the then current bandwidth; data storage and other limitations that may be in effect for the services you have purchased. Consistent use in excess of any such limits may result in the requirement to move to a higher level of service, or a payment for the additional services being used.

Customers shall not utilize NORAT’s public servers for development or debugging of applications or web sites. Development should largely take place on customer computers before being uploaded to the NORAT network.

SYSTEM AND NETWORK SECURITY

System or network security violations are prohibited and may result in criminal or civil liability. NORAT is under no obligation to monitor network transmissions or services, but reserves the right to do so from time to time, leading to investigating such violations. Examples of system or network security violations include the following, without limitation:

  1. Unauthorized access to, or use of, data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorization of the owner of the system or network; or,
  2. Unauthorized monitoring of data or traffic on any network or system without express authorization of the owner of the system or network; or,
  3. Interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks, or,
  4. Forging of any TCP / IP (Internet Protocol) packet header or any part of the header information in an email posting.

EMAIL

Sending unsolicited mail messages is prohibited. This includes without limitation, commercial advertising, informational announcements, and mail messages that are NOT sent through a NORAT mail relay. Users shall not use another site’s mail server to relay mail without the site’s express permission.

HOSTING

Customers are solely responsible for the content of any server or site hosted on NORAT’s network. This includes the security of data and applications stored thereon. All required legal permission must be obtained to use such content. NORAT reserves the right to refuse or remove content, either wholly or in part, that in its sole discretion is deemed offensive, indecent, or otherwise inappropriate, regardless of whether such material or its dissemination is unlawful.

COMPLAINTS

Any comments, questions, or complaints should be addressed to info@norat.com.

TERMS AND CONDITIONS

Purchased products and services are subject to and submitted in accordance with these Terms and Conditions irrespective of inconsistent or additional terms and conditions in Customer’s Purchase Orders or other documents submitted by Customer to NORAT.

NORAT prefers to establish a single account for each Customer; however, there are instances where a single Customer may require billing to more than one entity. NORAT performs its billing and accounting by account, not by type of service.

If Customer establishes more than one account with NORAT for its own accounting purposes, there can be no crossover transactions between such accounts. Cheque payments; separate cheques are required for each account. Credit card payments; separate charges will be made to each account.

NORAT’s terms of payment shall be prepaid cheque or credit card (i.e., Visa, MasterCard or Cheque); C.O.D. where applicable; or, Net Invoice. Customers may apply in writing to open an account and establish credit with thirty (30) day terms. Only after credit is approved in writing, do terms of payment become net thirty (30) days. NORAT reserves the right to revoke any credit extended at NORAT’s sole discretion.

Invoices shall be issued: a) in advance of a covered period for term service products, including Internet and Support services; b) immediately following the delivery of periodical consulting services; c) on delivery in the case of products; or, d) as specified in a written quotation or agreement. In all cases, Customer agrees to pay such invoices when due, regardless of other scheduled deliveries.

TERMS AND CONDITIONS OF PURCHASE

Retail prices for NORAT consulting services shall be in accordance with the NORAT Price List in effect at the time of order, reorder, or as specified on an authorized NORAT quotation in force at the time an order is accepted.

PAYMENT, CHARGES AND RETURNS

Invoices not paid within ten (10) days of the due date will be considered past due.

If an account is more than fifteen (15) days past due, new orders may not be accepted until the account is current.

Services may be suspended when an account is more than twenty (20) days past due until the account is current. A re-activation fee is required to restore suspended services.

An account that is more than thirty (30) days past due is on credit hold. Services shall be suspended or terminated and orders shall not be accepted. In addition, any credit may be revoked and all future orders shall be prepaid or C.O.D. only.

NORAT may include a monthly service charge on past due accounts, equal to five ($5) dollars or 2% per month on the unpaid balance, whichever is greater.

Accounts more than sixty (60) days past due shall be referred to collection. Customer agrees to pay collection charges incurred.

TECHNICAL ASSISTANCE

Technical support will be available during the hours of: Monday to Friday, from 10:00 am – 5:00 pm, with a return call for overflow calls. After 5 pm, support will be available via email and call back. Technical support during Saturday and Sunday will be made available by return call and email only. 

An online help menu will be posted on the website for the most Frequently Asked Questions (FAQ’s). This part of the website will be consistently updated as customer needs change.

LIMITATION OF LIABILITY

Customer agrees that NORAT assumes no liability for any losses or damages, whether direct or indirect, from any cause whatsoever.

Customer further agrees that NORAT will not be liable for any lost profits, or for any claim or demand against the Customer by any other party.

No action, regardless of form, arising out of these Terms and Conditions transactions or any other NORAT Agreement may be brought by Customer more than one (1) year after the cause of action has occurred.

IN NO EVENT WILL NORAT BE LIABLE FOR CONSEQUENTIAL DAMAGES EVEN IF NORAT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. FURTHERMORE, NORAT SHALL NOT BE LIABLE FOR ANY LOSSES OR DAMAGES, CONSEQUENTIAL OR OTHERWISE, OCCURRING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE SERVICES ORDERED.

This work is © copyright 2017 by NORAT Inc. It may not be wholly or in part reproduced without the author’s express written permission. All trademarks and brand names are acknowledged as belonging to their respective entities.