CREDIT CARD CUSTOMERS
Customers who pay by credit card are automatically charged at the beginning of every month to renew their contract for that month. If your credit card is declined or has expired, you will receive a notice by email stating so. You will then have 5 days to provide updated information before your account is liable for suspension. If your account is suspended due to non-payment, an $100 reinstatement fee will apply.
If you are paying by credit card, it is your responsibility to ensure that we have updated credit card information and your current email address on your account at all times, as NORAT cannot contact every customer to update their records due to high volume. Should your information change, please update your billing information with us immediately.
PERSONAL OR COMPANY CHECK CUSTOMERS
Customers who pay by cheque are required to send their cheques prior to the 1st day of every month. Any cheques received after the first of the month will be considered late and subject to late fees. A grace period of 5 days is given. Therefore, all payments not received after the grace period will be liable for suspension. If your account is suspended due to non-payment, an $100 reinstatement fee will apply.
There is a $35 charge for bounced cheques, providing immediate grounds for suspension.
For accounts that use a set data transfer limit, NORAT charges $200 per 512kb of transfer should you exceed your allowed data transfer limit and will be automatically billed, without notice.
Each NORAT web hosting carries a 30-day money back guarantee on NEW ACCOUNTS ONLY LESS LICENCING FEES. If you are not completely satisfied with our services within the first 30 days of your contract, you will be given a full refund of the contract amount excluding mandatory setup, licencing fees and overages. There are no refunds on prepaid amounts after the 30-day money back period has elapsed.
All cancellations must be received in writing as per the deadlines indicated. Postal mail and fax notifications are also acceptable. Phone and email requests do not constitute acceptance of any cancellation. There are no refunds on additional services, dedicated servers or server co-location or any other service after 30 days.