Billing Policy

CREDIT CARD CUSTOMERS

Customers who pay by credit card are automatically charged at the beginning of every month in order to renew their contract for that month. If your credit card is declined or has expired you will receive an email notice stating so. You will then have 5 days to provide updated information before your account is liable for suspension. If your account is suspended due to non-payment there is a $100 reinstatement fee.

If you are paying by credit card, it is your responsibility to insure that we have updated credit card information as well as your current e-mail address on your account at all times. Please understand that NORAT cannot call every customer in order to update their records. Whenever your information changes, please update your billing information with us immediately.

PERSONAL OR COMPANY CHECK CUSTOMERS

Customers who pay by check are required to send their checks before the 1st, day of every month. Any checks received after the first of the month may be considered late and may be subject to late fees. A grace period of 5 days is given. Therefore, all payments not received after the grace period will be liable for suspension. If your account is suspended due to non-payment there is a $100 reinstatement fee.

There is a $35 charge for bounced checks and immediate grounds for suspension.

DATA TRANSFER

For accounts that use a set data transfer limit, NORAT charges $200 per 512kb of transfer should you exceed your allowed data transfer limit. If you exceed your data transfer limits, you will be automatically billed without notice.

REFUND POLICY

Each NORAT Web Hosting plan carries a 30-day money back guarantee on NEW ACCOUNTS ONLY LESS LICENCING FEES. If you are not completely satisfied with our services within the first 30 days of your contract, you will be given a full refund of the contract amount excluding mandatory setup, licencing fees and overages. There are no refunds on prepaid amounts after the 30-day money back period has elapsed.

All cancellations must be received in writing as per the deadlines indicated. Postal mail and fax notifications are also acceptable. Phone and email requests does not constitute acceptance of any cancellation. There are no refunds on additional services, dedicated servers or server co-location or any other service after 30 days.

 

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